Frequently Asked Questions
You can find frequently asked questions and answers about insurance below. Please contact us if you have further questions.
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When you shop online with AZ Family Insurance, you can choose from a variety of coverages to fit your lifestyle and needs. Utilizing our website, you can request a quote from the privacy of your home or office and provide us with the necessary information up front, saving you time and effort later.
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When you complete a quote with AZ Family Insurance, we only collect information necessary to provide accurate insurance quotes. Access to your information is limited to people involved in processing this information for sales, customer service or claims service. It is not our practice to request personal information solely for marketing purposes. Please see our Privacy Policy for more detailed information.
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| While other companies offer instant online quotes, we take customer service very seriously and believe in the personal hands-on approach. There are many questions that cannot be addressed online that can affect your quote.
By collecting the basic information up-front AND conducting a thorough personal interview, we can tailor your insurance policies to your specific needs instead of giving you generic service.
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The quote provided by AZ Family Insurance is based on the information you give in the application. If you decide to purchase a policy, we use consumer reports to verify driving and claims records. Once the personal driving record is confirmed,, any forgotten information would be added, and your insurance premium would be adjusted to reflect the confirmed driving record.
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Why must I list all household members if they do not drive my car?
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For coverage purposes, all family members of driving age who are residents of the household must be listed on your auto insurance policy to protect both you and your insurance company. In some states, exclusions are available for family household residents who do not require coverage.
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A family member is any immediate or extended family member of driving age. This includes parents, children, siblings, grandparents, aunts, uncles, cousins, foster children, in-laws and stepfamily members.
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| Household members who do not need to be included are non-family household residents who do not drive the vehicle.
What if I live in a dormitory? Immediate roommates who are non-family and do not drive the vehicle do not need to be included. What if I Live in a military barracks? Additional barracks residents do not need to be listed as drivers.
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What is your definition of an accident? |
| Accidents include at-fault, not-at-fault, reported and unreported collisions that you, as the driver, were involved in. Not at fault occurrences in which your parked vehicle was damaged in a collision also are considered accidents. |
